Multilayer Ltd

	OUR SERVICES \| COMPARE TECHNOLOGY \| SECURE BROADBAND \| HOW IT WORKS \| FAQ


“What can Multilayer do for me? What is the difference between me simply buying an ADSL line from another ISP and putting a router on the end?

A.N. OTHER ISP	MULTILAYER
Basic entry level router provided	Only Enterprise level Cisco routers supplied to provide maximum resilience and reliability
Router has only passed factory testing	Multilayer fully test all routers on our test rig prior to despatch so as to cut out any rogue equipment
You need to configure the router yourself	Multilayer’s in-house Cisco engineers pre-configure the router for you (to your agreed secure build) so that at your end it is a simple “plug and play” operation.
Data encryption not provided	All data is triple encrypted (to 3DES standard) to ensure maximum security.
Only one basic level firewall provided on router	Dual firewalls and intrusion prevention at the Multilayer network core. Initial firewall at the core to protect against denial of service attacks and unnecessary bandwidth usage.
ADSL line shared with other business users and even home users	ADSL lines dedicated to only CCTV traffic. No cross pollination.
Open access to Internet	No open access to Internet therefore much more secure against hacking.
Router is open to denial of service attacks.	Router protected within Multilayer core to protect against denial of service attacks, and also on the CCTV router provided.
Service queries go to call centre queue before speaking to call centre agent with limited if any industry knowledge	Service queries go to named contact within Multilayer at the Multilayer nerve centre. Contact understands your industry and your requirements
Very limited technical support	Fully managed service. WE provide YOUR technical expertise 24/7.
No training given	We have qualified technical Trainers who can train your engineers if required.
NO Automatic Secured access to view camera remotely. i.e. away from ARC	Secured Dynamic Remote Access (SDRA) is provided as standard, with accounting to show auditable trail of remote access provided on request.
No Out of band support which means that if your router goes offline, it needs an engineer visit to diagnose and bring back online	Out of band support provided via attached PSTN modem which means that if your router goes offline we will carry out diagnostics remotely and often have it up and running again within minutes before the client realises there had been a problem!
No “auto outage reporting”	Auto outage reporting via SMS and email which enables Multilayer to provide fast response remotely.
No Resilience backup so if your ADSL line goes down you lose your live images.	Single Point available which means that if your ADSL line goes down your camera will reconnect by either PSTN, GSM, GPRS or 3G automatically giving you essential visibility whilst the ADSL connection is being repaired.