These Terms and Conditions
shall apply to Your use of the website located at www.multilayer.co.uk
and its related channels ("the Multilayer
Site").
By using the Multilayer Site You agree
to be bound by the terms and conditions set out below.
If You do not wish to be bound by these terms and conditions,
You should not use the Multilayer Site.
We may change these Terms and Conditions from time to
time and so you should check these regularly. Your use
of the Multilayer Site will be deemed an
acceptance of the terms existing at that time.
As part of Our commitment to ensuring the Multilayer
Site is one You want to visit time and time again We welcome
your comments on any of the policies or rules set out below.
To contact Us please use the methods outlined on the Multilayer Site.
1. Definitions
"You" means you, the user of the Multilayer Site and "Your" shall be interpreted
accordingly. "We/Us" means Multilayer Limited, 15 Hadrians Court, Queensway South, Team Valley, Gateshead, Tyne and Wear, NE11 0XW and "Our" shall be interpreted
accordingly. "Multilayer Site" shall
have the meaning as set out above. "User Information" means
the personal details which may be provided by You to Us
via the Multilayer Site. "Users" means
the users of the Multilayer Site collectively
and/or individually as the context admits. "Website" means
a site on the World Wide Web.
2. Acceptable Use
You agree that any use by You of the Multilayer
Site shall be in accordance with the following conditions:
2.1 You will not post or transmit through the Multilayer Site any defamatory, threatening, obscene,
harmful, pornographic or otherwise illegal material or
material which would violate or infringe in any way upon
our rights or those of others (including intellectual property
rights, rights of confidentiality, or rights of privacy)
or cause distress or inconvenience. You must not express
opinions that are vulgar, crude, sexist, racist or otherwise
offensive. Always treat other Users with respect.
2.2 You will not post or otherwise make available on the
Multilayer Site any material which You do
not own without the express permission of the owner of
the material.
2.3 You will not copy, download, reproduce, republish,
frame, broadcast, transmit in any manner whatsoever, any
material on the Multilayer Site except as
is strictly necessary for Your own personal non-commercial
home use.
2.4 You will abide by the specific rules of any competition
or promotion that You participate in on or via the Multilayer Site
2.5 You will not do anything that affects the operability
or security of the Multilayer Site or causes
unreasonable inconvenience or offence or disruption to
our staff.
3. Third Party Websites
3.1 You acknowledge and agree that We are not responsible
for the availability of any third party Websites or material
You access through the Multilayer Site.
3.2 We do not endorse and shall not be held responsible
or liable for any content, advertising, products or services
on or available from such Websites or material.
3.3 Any dealings between You and any third party advertisers
or merchants found on or via the Multilayer
Site, including payment for and delivery of products, services
and any other terms, conditions, warranties or representations
associated with such dealings, are made between You and
the relevant advertiser or merchant. Therefore, We are
not responsible or liable for any loss or damage of any
kind incurred as the result of any such dealings. Where
You purchase goods or services directly from Us, section
11 of these terms and conditions will apply.
4. Intellectual Property
4.1 All copyright, trade marks and all other intellectual
property rights in all material or content supplied as
part of the Multilayer Site shall remain
at all times vested in Us or Our licensors. You are permitted
to use this material or content only as expressly authorised
in writing by Us or Our licensors. You will not, and You
will not assist or facilitate any third party to, copy,
reproduce, transmit, distribute, frame, commercially exploit
or create derivative works of such material or content.
4.2 If You become aware of any such distribution or commercial
exploitation, You agree to notify Us immediately.
4.3 You acknowledge that by posting materials on the Multilayer Site You grant to Us and Our licensors and
assigns an irrevocable, perpetual, royalty free, worldwide
licence to use the materials both within the Multilayer Site and in any other manner. The licence
extends to copying, distributing, broadcasting, and otherwise
transmitting, and adapting and editing the materials.
5. Liability for and information provided on the Multilayer Site
5.1 Material which is posted on any bulletin boards or
chat forums is written by Users and We are not responsible
for and do not endorse such material. We reserve the right
to monitor the contributions made and may respond to or
comment upon communications made by You and edit, refuse
to post, or remove any content from the bulletin boards
and chat forums in our absolute discretion. No failure
to remove particular material constitutes an endorsement
or acceptance of it by Us.
5.2 We will not be held responsible or liable for the
content, accuracy, timing or reliability of any information
or statements contained within the Multilayer
Site, or for statements, advice and/or opinions made or
given by Users on the bulletin boards and chat forums (except
as required by law). If You have any claim arising from
the actions or statements of another User, You agree to
pursue such a claim only against that User and not from
Us.
5.3 We will endeavour to provide the Multilayer
Site using all reasonable care. Except as required by law,
We will not be responsible or liable for the quality, accuracy
or fitness for a particular purpose of the Multilayer
Site and do not promise that the material contained in
the Multilayer Site, or any of the functions
contained in the Multilayer Site or its
server will operate without interruption or delay or will
be error free, free of viruses or bugs or is compatible
with any other software or material.
5.4 We will be liable for any fraudulent misrepresentations
We make and for any death or personal injury caused by
Our negligence. We will not be responsible or liable to
You for any other loss or damage that You or any third
party may suffer as a result of using or in connection
with Your use of the Multilayer Site.
6. Privacy
6.1 We shall comply with all applicable UK data protection
legislation from time to time in place in respect of any
personal information relating to You gathered by Us.
6.2 You may be asked to input information about yourself
on different pages of the Multilayer Site.
We will not use the information You provide to Us for any
purpose that is not set out in Our Privacy Policy, other
than as stated at each location where such information
is requested..
6.3 Please use contact page on the Multilayer
Site to notify Us of any changes to the information You
have previously given or if You wish to withdraw Your consent
to Our using Your User Information for the stated purposes
or for any form of promotional contact.
7. Safety
We give Our ongoing commitment to ensuring through Our
policy of safety that You can use the Multilayer
Site with confidence. When using the Multilayer
Site, in particular any bulletin boards or chat forums,
You should always take the following precautions:
7.1 keep Your identity private. Do not give out Your full
name, postal address, telephone number, e-mail address,
the name of Your school or any other information (other
than that specifically requested by Us), that could help
someone discover Your actual identity;
7.2 never meet with someone You meet online.
7.3 do not reply to any messages that are hostile, rude
or inappropriate, or in any way make You feel uncomfortable.
8. Indemnity
If you are a business User, You agree to indemnify Us,
and/or any of Our affiliates and Our and their officers,
directors and employees, immediately on demand, against
all claims, liability, damages, costs and expenses, including
legal fees, arising out of any breach of these terms and
conditions by You or any other liabilities arising out
of Your use of the Multilayer Site.
9. Termination
We reserve the right immediately to terminate Your use
of the Multilayer Site if You breach or
We have reasonable grounds to believe that You are likely
to breach these terms and conditions or You otherwise engage
in conduct which We determine in Our sole discretion to
be unacceptable.
10. Feedback
Should You wish to make any comments to Us about the Multilayer Site or if You have any questions relating
to the same please contact Us using the contact page on
the Multilayer Site.
11. Multilayer Purchases
In this section 11, "We/Us" means Multilayer Limited of 15 Hadrians Court, Queensway South, Team Valley, Gateshead, Tyne and Wear, NE11 0XW . The contract of sale exists between You and Us. These
terms and conditions cover all sales made through Multilayer (other than purchases made directly on third
party Websites that are linked to Multilayer
- in which case the contract of sale will exist between
You and the third party, and the terms and conditions of
such third party Website shall cover such sale).
11.1 Prices, description and availability of goods
Prices are subject to change without notice and all goods
are sold subject to availability and only for the duration
that they appear on the Multilayer Site.
Where goods are temporarily out of stock We will contact
You so that You may choose between a refund on the item,
having it shipped when it is back in stock or selecting
an alternative product. Colours may vary slightly from
those shown on the Multilayer Site due to
the limitations of Internet technology. Orders are accepted
at Our sole discretion and We maintain the right to decline
orders without giving an explanation.
11.2 Delivery
We will normally aim to install Your selected service
within 15 working days to the address which You supply.
We will inform You if Your order cannot be fulfilled or
if installation is delayed. Installations cannot be made
to the Channel Islands or Eire , or elsewhere outside the
UK .
11.3 Cooling off period and cancellation / returns
At Multilayer We want You to be delighted
with Your purchase, but if this is not the case, You may
return any items to us at your own cost to Multilayer Limited,15 Hadrians Court, Queensway South, Team Valley, Gateshead, Tyne and Wear, NE11 0XW within
16 days from receipt of delivery, and, provided You comply
with the terms and conditions outlined below, We will issue
a product refund or, if you prefer, a replacement. Your
statutory rights are unaffected.
If You reject goods which are faulty We will bear the
postage costs of returning such goods. Further details
of how to cancel Your order are included in the delivery
note.
11.4 Queries and complaints
Should You have a query or complaint relating to a service
or product please contact Customer services by:
E-mail: info@multilayer.co.uk
Telephone: 0191 491 5705 (our lines are open from 9am
until 5.30pm Monday to Friday. Calls are charged at your
usual rate)
We aim to:
- Acknowledge complaints within 5 working days
- Advise You how long it will take to resolve the complaint
- Keep You informed throughout the process
For the avoidance of doubt Your remedies for defective
or non-delivered product lie solely with Multilayer Limited.
11.5 Offensive or age restricted material
We use reasonable care to prevent material likely to give
offence or which is unsuitable for children being displayed
on our website. Should You see material which in Your view
is offensive then please e-mail us at info@multilayer.co.uk
11.6 Security
We take security seriously and take every reasonable precaution
to protect Your personal information both online and offline.
Information requested when registering or ordering goods
(including Your credit / debit card details) is encrypted
with SSL (Secure Socket Layer), the industry standard encryption
software. To help us keep Your personal information secure
You agree to keep Your password secret. You also agree
to notify us and the relevant credit card company or other
affected organisation (in accordance with their procedures)
as soon as You become aware of any breach in security and
to comply with any reasonable instructions that they or
We may give You.
We will take reasonable care (to the extent that it is
within our power to do so) to keep the details of Your
order and payment secure but we cannot promise that security
breaches will never occur. Our entire liability to You
(including for negligence) regarding any security breach
will be to endeavour to prevent its continuance or repetition
once the problem is drawn to Our attention.
11.7 Liability
To the extent permitted by law any products we provide
for sale are provided on an "as is" basis and
We make no representations or warranties of any kind to
the accuracy, completeness, satisfactory quality or suitability
for any purpose of the information or any of the products
contained on the Multilayer Site.
11.8 Registration and Promotional Information
Registration is not required to use the Multilayer
Site. To speed up future purchases, notify us of your interest
and avoid retyping Your details You may register with Multilayer and We will store your personal details
securely with access protected by a User name and password.
When registering You may opt to receive promotional and/or
marketing information about other products, services and
offerings from Us, our affiliated companies and/or third
parties which are available via the Multilayer
Site. If You wish to receive these without ordering please
register anyway. If You no longer wish to receive such
marketing or promotional materials You may opt-out of receiving
these communications by e-mailing Us at unsubscribe@multilayer.co.uk.
12. General
12.1 Invalidity etc
If any court or regulator decides that any provision of
these terms and conditions is invalid or otherwise unenforceable,
such provisions shall be severed and deleted from these
terms and conditions and the remainder of these terms and
conditions shall continue to have full force and effect.
12.2 Governing Law
These terms and conditions and the Multilayer
Site are governed by English law. Disputes can be dealt
with by the English courts.
12.3 Third Party Rights
These terms and conditions apply between Us and Users.
No other person is entitled to benefit under these Terms
and Conditions.
